Topic: Email Help

Managing Good Mail in the Junk Folder

Posted on November 7, 2016 by - Email Help

Occasionally good mail will land in the Junk folder. Some Internet providers (especially telco and cable companies) have terrible IP address reputations. If you want to prevent a senders email from landing in the junk again here’s what you can do:

Step 1.

Log in to your webmail. Go to the junk folder. Select the good email:

step_1

Step 2.

Click on the “Actions” menu, hover over “Mark” and then select “Not Spam”:

step_2

This will do two things — 1. it will move the message to your inbox and 2. it will ensure this senders email goes straight to the inbox next time.

Setting up mail in iOS

Posted on March 18, 2015 by - Email Help

Setting up main in iOS on your iPhone is usually pretty straightforward, but there are a couple of steps you might miss. One of them is including the outgoing password. Make sure you see Step 5 and fill in the password field.

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I can’t click on links in webmail. What do I do?

Posted on November 28, 2008 by - Email Help

Your default view in webmail is set to plain text. That’s OK, it’s a best practice that prevents the automatic loading of remote images. Unfortunately it also renders links in the email unclickable. There is an easy fix. Just click on HTML in the View menu of a message display window (see the screen shots below)

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Why is my Blackberry email delayed?

Posted on October 1, 2008 by - Email Help

Blackberry email is “pushed” to Blackberry phones (BB) using two different RIM products. The email account assigned by your cell carrier resides on a Blackberry Enterprise Server (BES) and every other account you set up uses the Blackberry Internet Service (BIS).

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Mailbox full error, what do I do?

Posted on May 28, 2008 by - Email Help

If you receive a message from the System Administrator such as this:

The size limit of 1000 MB for mailbox email hidden; JavaScript is required has been exceeded. Incoming mail to that mailbox is currently being rejected.

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