Topic: Email Help

Outlook 2016 IMAP Account Setup

Posted on November 7, 2017 by - Email Help

Here are the steps to setup an IMAP account in Outlook 2016. We are fans of the older, but more reliable Post Office Protocol (POP), but IMAP works great if you want to “sync” folders on different devices. You do, however, need to take care not to accidentally delete some of all of your messages. With IMAP you delete from one device you delete from all “sync’d” devices. Including the server!

If you want to stick with POP3 you can use our POP3 Set up tutorial.

Step 1:

Open Outlook and click “File” from the main menu.

 

Step 2:

Click “Add Account”.

 

Step 3:

Fill in your email address. Click “Advanced options” and check the box next to “Let me set up my account manually”. Click “Connect” to continue.

 

Step 4:

Click the “IMAP” account type box.

 

Step 5:

Have the mail server names assigned to your account handy. If you are not sure what they are ask up by clicking the “Help” button on the bottom right of this screen.

For “Incoming mail” fill in the server name, type in 143 for the port and select “STARTTLS” for the “Encryption method” dropdown.

For “Outgoing mail” fill in the server name, type in 587 for the port and select “STARTTLS” for the “Encryption method” dropdown.

This should look just like the image below, except you will use the server name assigned to your account. Then click “Connect”.

 

Step 6:

You will be prompted for your email account password. Make sure the “User Name” is the same as your email address. Click the “Save this password in your password list” check box and click “OK”.

 

Step 7:

Woohoo! Success. Click “OK” to return to the Outlook main screen and send a test message. If you get any errors let us know by clicking the “Help” button at the bottom right of this screen.

Outlook 2016 POP3 Account Setup

Posted on November 7, 2017 by - Email Help

Here are the steps to setup a POP3 account in Outlook 2016. If you want to use IMAP instead you can use our IMAP Setup tutorial, but we are fans of the older, but more reliable Post Office Protocol (POP).

Step 1:

Open Outlook and click “File” from the main menu.

 

Step 2:

Click “Add Account”.

 

Step 3:

Fill in your email address. Click “Advanced options” and check the box next to “Let me set up my account manually”. Click “Connect” to continue.

 

Step 4:

Click the “POP” account type box.

 

Step 5:

Have the mail server names assigned to your account handy. If you are not sure what they are ask up by clicking the “Help” button on the bottom right of this screen.

For “Incoming mail” fill in the server name, type in 995 for the port and click the box next to “This server requires and encrypted connection (SSL/TLS)”.

For “Outgoing mail” fill in the server name, type in 587 for the port and select “STARTTLS” for the “Encryption method” dropdown.

This should look just like the image below, except you will use the server name assigned to your account. Then click “Connect”

 

Step 6:

You will be prompted for your email account password. Make sure the “User Name” is the same as your email address. Click the “Save this password in your password list” check box and click “OK”.

 

Step 7:

Woohoo! Success. Click “OK” to return to the Outlook main screen and send a test message. If you get any errors let us know by clicking the “Help” button at the bottom right of this screen.

Windows Live Mail POP Setup

Posted on May 15, 2017 by - Email Help

These settings will allow you to set up POP on your Windows Live Mail so that you can connect it to the server to download your mail.

 

  • Open Windows Live Mail
  • Add an email account
  • Select File from the menu at the top of the window
  • Select Options
  • Choose Email Accounts…
  • Select Add
  • Select Email Account
  • Enter the following information:
  • Email address: Your email address
  • Password: Your email password
  • Remember this password: Yes (add a check mark)
  • Display name for your sent messages: Your first and last name e.g. John Smith (or anything you want)
  • Manually configure server settings: Yes (add a check mark)
  • Select Next
  • Enter Incoming server information
  • Server type: POP
  • Server address: mail.infolog.ca
  • Port: 995
  • Logon user name: Entire email address (including the @example.com part)
  • Enter outgoing server information
  • Server address: mail.infolog.ca
  • Port: 587
  • Requires authentication: Yes (add a check mark)
  • Click Next and then Finish

Managing Good Mail in the Junk Folder

Posted on November 7, 2016 by - Email Help

Occasionally good mail will land in the Junk folder. Some Internet providers (especially telco and cable companies) have terrible IP address reputations. If you want to prevent a senders email from landing in the junk again here’s what you can do:

Step 1.

Log in to your webmail. Go to the junk folder. Select the good email:

step_1

Step 2.

Click on the “Actions” menu, hover over “Mark” and then select “Not Spam”:

step_2

This will do two things — 1. it will move the message to your inbox and 2. it will ensure this senders email goes straight to the inbox next time.

Setting up mail in iOS

Posted on March 18, 2015 by - Email Help

Setting up mail in iOS on your iPhone is usually pretty straightforward, but there are a couple of steps you might miss. One of them is including the outgoing password. Apple says it’s optional, but I can’t think of a provider where that is true. Make sure you see Step 5 and fill in the password field.

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I can’t click on links in webmail. What do I do?

Posted on November 28, 2008 by - Email Help

Your default view in webmail is set to plain text. That’s OK, it’s a best practice that prevents the automatic loading of remote images. Unfortunately it also renders links in the email unclickable. There is an easy fix. Just click on HTML in the View menu of a message display window (see the screen shots below)

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Why is my Blackberry email delayed?

Posted on October 1, 2008 by - Email Help

Blackberry email is “pushed” to Blackberry phones (BB) using two different RIM products. The email account assigned by your cell carrier resides on a Blackberry Enterprise Server (BES) and every other account you set up uses the Blackberry Internet Service (BIS).

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Mailbox full error, what do I do?

Posted on May 28, 2008 by - Email Help

If you receive a message from the System Administrator such as this:

The size limit of 1000 MB for mailbox email hidden; JavaScript is required has been exceeded. Incoming mail to that mailbox is currently being rejected.

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