Data Centre

  • Brand new, state-of-the-art facilities located in a AAA-rated building
  • Dual electrical grid connections from independent substations
  • Internally redundant, bypassable 250 kVA UPS systems
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
  • Fault-tolerant 600V air conditioning system with humidity regulation
  • Air conditioning units and pumps connected to generator power for unlimited runtime in the event of utility power failure
  • Stratified air flow design for increased cooling efficiency and reduced energy costs
  • Non-service-affecting FM-200(r) Fire Suppression System with multiple zones, central control, and connectivity to the building fire system
  • Dedicated backup generator with manual bypass to second non-dedicated backup generator in the event of generator failure
  • Infrastructure built to comply with seismic code


  • Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failove”;r and high availability
  • Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
  • 100% uptime guarantee (with specific SLA)
  • 24 x 7 environment and network monitoring and response
  • Multiple, fault-tolerant upstream fiber connections
  • Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100 Mbps
  • Broadcast and internal (non-Internet) traffic is unmetered!
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers
  • 1000Mbps Internap (Telus, Global Crossing, MCI, Tata/Teleglobe)
  • 1000Mbps T-systems
  • 1000Mbps Cogent
  • 1000Mbps Toronto Internet Exchange
  • 100Mbps Ottawa Internet Exchange
  • Latency-optimized routing with excellent connectivity to Canada, U.S., and Europe.


  • 24 x 7 building security monitoring and engineering response
  • Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
  • “Mantrap” entry with key card and biometric access authentication
  • Segmented colocation and main server rooms
  • 24 x 7 CCTV (closed circuit television) surveillance and recording
  • Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
  • Limited staff access to server rooms
  • Access logging on all key card doors
  • Rotated off-site backups

Administration and Support

  • 24 x 7 security, technical support, and remote hands on premises
  • Expertise with Windows and Linux platforms
  • Expertise with multiple server configurations (VPN, Load balancing, Firewalls)
  • Network monitoring with 24 x 7 response
  • Custom network monitoring with user-configurable notification
  • DNS management
  • Free hardware repair (dedicated customers only)
  • Root access (dedicated customers only)
  • Advanced traffic monitoring with per-service and per-IP breakdowns